Privacy Policy

Introduction

PostHours takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit posthours.com, use our missed call revenue calculator, book a demo through our booking page, engage our services, or receive communications from us including SMS, voice calls, WhatsApp, and email messages.

By using our website or services, you agree to the practices described in this Privacy Policy. We may update this policy periodically. The most recent Effective Date will always be shown at the top of this page.

What We Do

PostHours builds and manages fully automated AI lead capture systems for multi-location service businesses in the United States. Our systems respond to missed calls, web form submissions, Instagram DMs, WhatsApp messages, Google Business messages, Facebook Messenger inquiries, and after-hours calls automatically and within 60 seconds. We qualify leads and route them to our clients' booking calendars without any manual involvement from the client's team.

As part of delivering these services, we collect and process contact information provided voluntarily by prospective clients, existing clients, and visitors to our website.

Information We Collect

1. Personal Information

Personal information includes details that identify you directly, such as:

• Your full name and email address
• Phone number
• Business name and website
• Business type and number of locations
• Any other information you provide when completing our calculator, a booking form, or communicating with us

2. Calculator Data

When you use the missed call revenue calculator on posthours.com, we collect the inputs you provide including your business type, number of locations, estimated missed calls per week, average customer value, first name, business name, website, and city. This information is used to generate your personalised revenue leak results and to deliver a live demo experience tailored to your business.

3. Automatically Collected Information

When you interact with our website, our servers automatically collect technical data including:

• Your IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Date and time of your visit
• Referring websites or links that brought you to our site

4. Communication Data

When you contact us through our website, book a consultation, call our demo number, or message us on WhatsApp or Instagram, we collect records of that communication. This includes call recordings, SMS messages, WhatsApp messages, Instagram DMs, email threads, and any information you share during those interactions.

5. SMS and Opt-In Data

When you provide your phone number and consent to receive SMS communications from us, we collect and store:

• Your phone number
• The date and time of your opt-in
• The channel through which you opted in
• The specific type of communications you consented to receive

This data is stored securely and used only to send the messages you requested.

6. Voice Call Data

When you call our demo number or interact with our AI voice receptionist as part of our live demo experience, the call may be processed by our AI voice systems. Basic call data including the calling number and call duration is collected automatically as part of the missed call text back functionality.

7. Financial Information

If you purchase services from us, your payment information is processed securely by third-party payment processors. We do not store complete credit card or banking details on our servers.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you have requested
• Schedule and manage demo calls and onboarding sessions
• Deliver personalised demo experiences using your business name and type
• Send you communications you have explicitly opted into, including SMS updates, demo results, booking confirmations, and follow-up messages
• Improve the performance of our website, calculator, and AI systems
• Detect and prevent fraudulent or unauthorised activity
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties under any circumstances.

SMS and Text Message Communications

We take SMS compliance seriously and operate in full accordance with requirements set by US mobile carriers.

Opt-In

We only send SMS messages to individuals who have explicitly opted in to receive them. Opt-in occurs through one of the following channels:

• When a visitor checks a consent checkbox on our booking page during the booking process
• When a visitor enters their phone number in our website calculator to receive their revenue leak results
• When a caller calls our demo number and hangs up, triggering an automatic missed call text back response

In all cases, consent is voluntary and never a condition of using our website or booking a call.

Message Types

SMS messages we send include:

• Demo results and revenue leak summaries
• Booking confirmations and appointment reminders
• Follow-up messages related to an active or potential service engagement
• Live demo confirmation messages showing what your missed callers will experience

Opt-Out

You can opt out of SMS communications at any time by replying STOP to any message you receive from us. All opt-out requests are processed immediately. We will send one final confirmation message to confirm your opt-out has been applied. After opt-out no further SMS messages will be sent.

No Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent and this information will not be shared with any third parties.

Message Frequency

Message frequency varies based on the nature of your engagement with us. You will not receive unsolicited or bulk marketing SMS messages. Message and data rates may apply.

AI Systems and Automated Communications

PostHours operates AI-powered voice, SMS, WhatsApp, and messaging systems as part of its core service. When you interact with our live demo:

• Our AI voice agent may answer your call
• Our missed call text back system may send you an automated SMS
• Our WhatsApp or Instagram systems may respond to messages you send us

These interactions are automated and powered by third-party AI platforms. They are designed to demonstrate the PostHours service experience and to capture your interest in our services. All automated systems comply with applicable messaging regulations and include opt-out mechanisms.

When we deploy these systems for our clients, those systems operate on behalf of the client's business. End users of our clients' systems should refer to the relevant client's privacy policy for information about how their data is handled.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to improve site performance, personalise content, and analyse visitor behaviour. You may disable cookies through your browser settings. Disabling cookies may affect some features of the website.

Data Sharing with Third Parties

We work with a limited number of trusted third-party service providers to operate our business. These include:

• Email and SMS delivery platforms
• AI voice and messaging providers
• Calendar and scheduling tools
• Cloud hosting and storage services
• Payment processors

All third-party providers are required to maintain appropriate data security standards and are prohibited from using your information for any purpose other than providing services to us.

We may also disclose your information when required by law, in response to a valid legal request, or to protect the rights and safety of our business and users.

Data Retention

We retain personal information only as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. As a general guideline:

• Active client and prospect records are retained for the duration of the engagement plus 24 months
• SMS consent records and opt-in logs are retained for a minimum of 4 years in compliance with carrier requirements
• Calculator submissions are retained for 12 months
• Website analytics data is retained in anonymised form indefinitely
• Communication records including emails, call logs, and messages are retained for up to 24 months after the last interaction

You may request deletion of your personal data at any time by contacting us at the address below.

Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, or loss. These include:

• SSL encryption on all web pages and data transmissions
• Access controls limiting who can view personal information
• Secure cloud storage with reputable providers
• Regular reviews of our data handling practices

No online system is entirely risk-free and you transmit information at your own discretion.

Your Rights Under US Privacy Laws

If you are located in the United States, you may have rights under applicable state privacy laws including:

• The right to know what personal information we collect about you
• The right to access a copy of your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your personal information
• The right to opt out of certain data uses including targeted advertising
• The right to withdraw consent for SMS and marketing communications at any time

To exercise any of these rights contact us at hello@posthours.com. We will respond within 30 days.

International Operations

PostHours serves clients primarily in the United States. Data you provide may be processed and stored on servers located in the United States through our third-party service providers. We use appropriate safeguards including encryption and contractual protections to protect your information during any international data transfers.

Children's Privacy

Our services are intended for business owners and operators and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised Effective Date. Continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact

For any privacy-related questions, data requests, or to exercise your rights under this policy, please contact: